Frequently Asked Questions

Q: What types of properties do you manage on Toledo Bend Lake?

A: We manage a variety of vacation rental properties, including cabins and lake houses, typically ranging from 1 to 4 bedrooms.

Q: What are your property management fees?

A: Our fees are 30% of the nightly rental rate. We don't have any extra surcharges. We also do not charge property management fees on cleaning and maintenance.

Q: How do you handle bookings and guest communication?

A: We handle everything, so you don't have to. We create your book-direct website, maximize your listings on Airbnb and VRBO, manage all guest inquiries, coordinate arrivals and departures, and oversee cleaning and maintenance. Plus, we offer 24/7 guest support, ensuring seamless experiences.

Q: How do you ensure my property is well-maintained?

A: We have a network of trusted local contractors and cleaning professionals. We conduct regular inspections and handle all maintenance and repairs promptly. And we listen to guests' feedback. When there is a comment about cleaning or maintenance we address this feedback immediately.

Q: How often will I receive financial reports?

A: We have a live rolling ledger than can be accessed in real time and anytime! This ledger accounts for every penny coming into and out of your property.

Q: What are the benefits of having a dedicated property website through OwnerWebs?

A: A dedicated website expands your reach to guests who prefer to book directly through search engines, avoiding third-party platform fees. This allows you to build your own brand and reduce reliance on solely Airbnb and VRBO, giving you greater control over your rental business.

Q: How do you handle marketing and advertising my property?

A: We utilize a multi-faceted approach, including listing on popular vacation rental platforms, creating a dedicated website, managing social media, and optimizing for Google Maps.

Q: What happens if a guest damages my property?

A: In the rental business, property damage does occur. We implement a guest screening process and collect security deposits to help protect your investment. Should damage occur, we will assess the extent of the damage, arrange for immediate repairs, and manage any required insurance claims.

Q: Do I have to sign a long-term contract?

A: No long-term contracts. Try us. Fire us. We dare you. Your property gets stronger over time, and that's why our property management clients stay. That's the power of our service.

Q: Are you licensed and insured?

A: Yes, we are fully licensed and insured. Matthew Thompson, the owner, is a licensed employing real estate broker in multiple states with comprehensive errors and omissions insurance.

Q: How do you handle cleaning between guests?

A: We employ professional, reliable and experienced cleaning crew who follow cleaning protocols to ensure your property is ready for each guest. We collect their cleaning fees straight from the guests and pass it straight to the cleaner. We don't take any surcharges off of cleaning fees.

Q: What areas of Toledo Bend Lake do you serve?

A: We manage properties throughout the entire Toledo Bend Lake area.